Shipping and Returns
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
In the case there is a material issue of any kind (I.E. holes, tears, stains etc.) Please email a picture and a detailed description to email@example.com within 48hrs of receipt of delivery and we will have our specialists look in to the matter in order to have it rectified. Any email received after 48hrs of receipt of delivery will not be taken into consideration for potential replacement garments.
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Reasons for Returns
Wrong Address - Please be mindful to double check your address... If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer - Please contact us @firstname.lastname@example.org before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. We do not honor size exchanges as reason for return. A new order, at your expense, would need to be placed for an updated size.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.